Next Step

Next Step provides information, advice and resources to help adults make more effective choices about skills, careers, work and life. Adults can access the service online, or with the help of an adviser either on the telephone or face-to-face.

The service is available free to all adults in England aged 19 or over. It provides personal, relevant advice on getting on in work and life, reflecting your individual needs. Next Step also works in close partnership with Jobcentre Plus to provide intensive support for their customers.

Adults can register for Next Step online, to create a secure personal space called 'My Next Step' which they can access whenever they need to keep track of their progress. Next Step advisers can also help with registering online.

Next Step is available by calling 0800 100 900 to speak to an adviser or you can make an appointment for face-to-face advice in their area. Lines are open from 8:00am to 10:00pm seven days a week or they can visit the Next Step website.

On the Next Step website, visitors can:

  • Take a Skills Health Check, which will assess your strengths, skills, abilities and areas for development
  • Look at information about careers and job profiles
  • Develop their CVs and improve their interview skills
  • Understand what is available in the local job market
  • Find out about funding to support their learning
  • Register with Next Step - a free, personal online space, where adults can store personal information on their skills development and keep a secure record of their accredited learning achievements, careers, financial support for learning, and your CV, all in one easily accessible and secure location.

To find out more about how Next Step is funded and managed, visit the Skills Funding Agency website

Vist Next Step at www.nextstep.direct.gov.uk


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